Return & Exchange Policy

Thank you for shopping with us. We aim to provide you with products of the highest quality. Please read our return and exchange policy carefully:

Eligibility for Returns
- Returns are accepted within 7 days of receiving your order.
- To be eligible, items must be unused, unopened, and in their original packaging.
- For hygiene reasons, opened or used skincare/cosmetic products cannot be returned.
Damaged / Defective / Wrong Items
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receipt with photos as proof.
- We will arrange for a replacement or refund at no additional cost.
Non-Returnable Items
- Sale items, promotional items, samples, or items marked as “non-returnable” are not eligible for return or exchange.
Return Shipping
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.
- Please ensure the return parcel is securely packed. We are not responsible for items lost or damaged during return shipping.
- All return parcels must be shipped back to Taiwan.
Refunds & Processing
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–14 business days.
Exchanges
- Exchanges are only available for defective or incorrect items. For all other cases, please request a return and place a new order.
Contact Us
- For all return or exchange requests, please email our customer service team at [your email] with your order number and issue details.